Returns & Refunds

Thank you for shopping at ASGW. We hope you are delighted with your purchase. However, if you are not completely satisfied with your order, we are here to help.

1. Returns

• Eligibility for Returns
  Should you have any issues with your purchases, whether that be a manufacturing fault or you are unsatisfied with your purchase, you can contact ASGW within 30 days of the delivery date. This is provided that the item has been unused and in its original condition.

• Return Process
  To initiate a return, please contact our customer service team at info@asgw.com.au within the eligible return period. Provide the following details:

  • • Order number
    • Item(s) you wish to return
    • Reason for the return
      We will send you a return authorisation and instructions on how to send your items back.
      
      

• Return Shipping
  Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or damaged items). Please use a trackable shipping service.

2. Refunds

• Refund Process
  Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment.

  • Refunds typically take [5-10 business days] to be processed, depending on your payment provider’s policies.

• Partial Refunds
  In some cases, only partial refunds will be granted if the item is returned in a damaged or used condition, or if it is missing parts.

  • Items returned after the return window has passed (e.g., after 30 days) may also be eligible for partial refunds.

• Processing Fees
  Please note that some services or products may have non-refundable processing fees (such as installation services or custom designs). This will be clearly stated on the order details.

3. Exchanges

• Exchanges for Damaged or Incorrect Items
  If you received a damaged or incorrect item, we will be happy to exchange it at no additional cost to you. Please contact us immediately at info@p-off.com.au with your order number and pictures of the damage or incorrect item. We will arrange for a return and send you the correct item.

• Exchanges for Other Reasons
  If you would like to exchange an item for a different size, colour, or style, we recommend returning the item for a refund and placing a new order for the desired product.

4. Cancellations

• Order Cancellations
  You may cancel an order at any time before it has been processed or shipped. Once an order has shipped, it cannot be canceled. If you would like to cancel an order, please contact us as soon as possible at info@asgw.com.au

5. Damaged or Defective Products

If your product is defective or damaged upon arrival, please notify us within as soon as possible from the moment you receive your products. We will either offer a full refund or send a replacement, depending on your preference and availability.

6. Contact Us

If you have any questions about our Returns & Refunds policy or need assistance with a return or refund, please don’t hesitate to contact us.

Customer Service Contact:

• Email: info@asgw.com.au
• Phone: 1300 931 443
• Address: 26 Bakewell Dr, Port Kennedy, WA 6172

By purchasing from All Seasons Green Walls, you acknowledge and agree to the terms of our Returns & Refunds policy.

This template should provide your customers with clear instructions and expectations for returns and refunds, while also protecting your business from unreasonable return requests. Adjust the timeframes and conditions according to what works best for your business model and customer service standards!